About Online Shop :-
1) How to Shop Online ?
Its very simple and easy to shop online. To make it more easy we have made a step by step guidliness for you. Kindly follow the link to check :- http://zahnsply.com/how-to-order-from-zahnsply.html
2) What is Store Credit ?
Store Credit is the Credit in your account, which you can use in your Future Purchase. Its automatically deducted from your account once you Purchase the Item in Future from ZahnSply.
BENEFITS OF BUYING DENTAL PRODUCTS ONLINE
1) Am I getting any benefit by Paying Online ?
Yes, You will get Rs.50 or 2% Discount whichever is lower by paying us Online.
2) Is there any offer or Discount on Bulk Purchase?
We have best rates for every single products. Still We, Run Weekly Offers and Deals if any .
SAFETY and SECURITY
1) Is Online Dental Shopping Safe from your website ?
Yes, Its 100% Safe as we used secured server to make your privacy secure and our Website is completely safe and tested by various antivirus and although mobile friendly.
2) Is Paying Online is secure ?
Yes, Paying Online through Our Portal is completely SSL secure. As Its cover Buyer's protection Program, in which the payment is not release to us until and unless we ship the Order and Enter the Tracking Details of Courier through which it is shipped.
SHIPPING AND DELIVERY
1) Do you Deliver to my City?
Yes, We are delivering the products to all over India via Bluedart, DTDC and Speed Post in case of rural area.
2) Do you Ship International ?
Yes, We ship International too. But Shipping Charges Vary from weight to weight and country to country. To know more about International, you can email us your requirement at email@example.com.
3) What is the difference between Express Delivery and a Standard Delivery ?
Express Delivery - This is the air service provided by every courier company. In Which the Product will deliver within 24-72 working hours depending upon the location. It may vary in case of other than Metro Cities. Bluedart Courier service is generally used by ZahnSply to Provide Express Delivery but having a condition of your Pincode or serviceable area in Bluedart and is restricted to weight of 4 k.g. In case of higher weight, Bluedart company will sent it through Ground Service which may or may not effect the delivery timings depending upon the Weather and Other conditions.
Standard Delivery - Standard delivery is normal service in which the Product will deliver by 3-4 working days and usually a Ground service. DTDC or Speed Post is generally used by ZahnSply to Provide this service.We ensure to ship your Product as early as possible, but still we do not have any control of delivery timings as they are regulated by Service you choose.
4) What in Case, If Product is Lost or Damaged ?
We ensure the best packing to every product. But Still, if in case the Product is recieve as damage, you can send it back and can take the Store Credit or Refund or can exchange the Product. In Case of Loss of Packet, ZahnSply will bear all loss and will resend you the products.
5) Is there FREE SHIPPING on Dental Products?
Yes, Free shipping is applicable on all dental products on purchase of above Rs.3000 (Your Subtotal should be Rs.3000)
CASH ON DELIVERY
1) What is COD?
COD is Cash on Delivery. You will pay via Cash once you recieve the Item.
2) Is there any Charges For Cash on Delivery?
Yes, Rs.75 apart from shipping charges will be charged as COD fees by the company who is collecting the money from your end. It will be included in your Invoice too.
3) Shipping Time on Cash on Delivery?
The Shipping time on cash on delivery is still higher than the Prepaid Couriers. It is usually 48-72 Working hours in case of express and 4-5 working days in case of standard courier service although its shipped from Air Only.
4) Is there any restriction on COD ?
Yes, We do not accept the Cash on Delivery above Rs.20000 and the weight above Rs.4 k.g. As Pickup and Delivery done by Two Wheelers and its not easy to carry weight 4 k.g. on two wheelers. As they have more deliveries and pickup apart from ours.