Delivery Information -
ZAHNSPLY at its own cost guarantees to deliver products to all cities across India and states all over India. ZahnSply shall not be liable for delays resulting from incomplete address listings. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment and any related fines/penalties.
All orders are shipped by the best transport/courier agencies and home delivered within approximately 3-5 working days after dispatch of the shipment.
GOOD DELIVERIES BEING MADE TO COLLEGE/HOSTELS ARE SOLELY AT CUSTOMER’S RISK. In case the authorities of such places fail to accept the package, for any reason, ZahnSply will under no circumstances issue a refund or credit to the customer's account, nor shall ZahnSply attempt re-shipment of the same order. If the order does not contain any delivery date, the package shall be delivered at the first opportunity, as soon as possible.
Since transport/courier agencies do not deliver to P.O. Box address, customers are requested to provide full address with pin code / zip code. NOTE: Billing Address shall mean the address where a customer receives the credit card bills. Shipping address shall mean the address where the order shall have to be delivered.
Generally no deliveries can be made on Saturdays and Sundays. However, in case of emergency, solely at the discretion of ZahnSply, delivery may be made on Saturdays.
In case customer wishes to avail other alternate shipping options, ZahnSply may then suggest other options. On special request, ZahnSply may also provide special quotes for shipping, in case Dental goods order amount is large. Customer may send email to firstname.lastname@example.org for further details.
In case of multiple orders, Customer may receive the same separately, depending on product availability and shipping locations.
All products shall be shipped from ZAHNSPLY GHAZIABAD.
ZahnSply shall not give any refund, returns, replacement & exchange for reason of delay caused due to the carrier agency. However, at its sole discretion ZahnSply may agree to provide credit which may be used for future orders.
ZahnSply shall intimate by email, in case of delay in shipping due to un-availability of stock or due to unusual delay in filling an order.
SHIPMENT TIME -
Against each product on the website, an approximate time for shipment has been provided; which are merely indicative. Products may be shipped either earlier or later depending on availability of product and other factors.
In Order to get an accurate estimate of shipment time, kindly email the order number or Product Names.
As far as possible, product orders shall be processed within 48-72 hours of the order being placed within 48-72 hours of the Order being placed with ZahnSply. Expected shipment time is 7-15 business days, all other factors being optimum.
TRANSIT RISK -
All orders sent by ZahnSply are fully insured at no extra cost to customers.
In case of loss of order while ‘in transit’, ZahnSply shall re-process the order.
However, ZahnSply shall not be responsible for loss of packages during transit or any damages to package (full or partial), once the same has been delivered by the carrier agency at the address provided by the customer at the time of placing of order.
TRACKING OF SHIPMENT -
ZahnSply shall provide details of shipment via email alerts to the customer, once package is handed across to the carrier agency. The email alerts shall contain the transport/courier agency’s website details along with tracking number and expected date of delivery. The Customer may use the said details to keep a check on status of the package.
Please note that tracking numbers for orders shipped may take up to 24 business hours to become active on the websites.
REQUEST FOR CHANGE OF POSTAL ADDRESS -
Postal Address as provided by the Customer may be changed within 24 hours of placing of Order, and not later; by making the said request via email to email@example.com